Merchandise Returns & Damage Replacements
Our Goal is complete satisfaction for our customers but sometimes things you buy don’t work exactly as you hoped, or merchandise arrives broken or damaged. While we make every effort to prevent these inconveniences, they do still occur. Please refer to the following information regarding our Damage and Returns policies.
If you are not completely satisfied with a product you have purchased from Random Acts of Fresco, you may return your merchandise under the term 21-Day Satisfaction Guarantee. Any returned merchandise must be received in its original (new and undamaged) condition for a refund to be issued, so please pack all returns carefully and responsibly. Also please ensure that your return shipment is properly insured and fully trackable by the carrier you choose.
All other orders are free from restocking fees. However, once an order ships from our store it can no longer be cancelled. Once an order ships, it becomes subject to our merchandise return policies.
21-Day Satisfaction Guarantee
Random Acts of Fresco takes pride in the products we bring to you. We work closely with our artists and artisans to ensure our customers are choosing from the best quality artwork available.
If you are not completely satisfied with a product you have purchased from Random Acts of Fresco, you may return your merchandise in its original condition within 21 days of the original delivery date. All shipping and handling fees, however, are non-refundable, and return shipping fees may be higher than the original (outbound) shipping fees. Returned merchandise must be received in its original (new and undamaged) condition for a refund to be issued. This 21-Day Guarantee applies to retail and food purchases only.